Sr Customer Support Engineer, Japan

Senior Customer Support Engineer (CSE), Japan

At Stratasys, we are shaping the future of additive manufacturing. 3D printing is driven by innovation, precision, and creativity and so are we. As we continue expanding our footprint across Asia, we are looking for a passionate and experienced Senior CSE to join our Japan team and help deliver exceptional technical service to our customers.

If you thrive in hands-on technical environments, enjoy solving complex challenges, and want to work with cutting-edge 3D printing technologies, this role is for you.

Key Responsibilities

• Provide remote technical support for Stratasys 3D printing systems, diagnosing and resolving hardware, software, and application-related issues
• Deliver on-site technical support until issues are fully resolved, ensuring minimal customer downtime
• Perform on-site system installation, commissioning, and operator training
• Escalate critical issues promptly to the Team Leader or Manager with clear documentation
• Prepare timely and accurate service reports for customer support management
• Participate in special projects, continuous improvement initiatives, and company programs as needed
• Build strong customer relationships through professional communication and technical expertise

Qualifications & Experience

• Bachelor’s Degree in Engineering or an equivalent qualification
• Minimum 5+ years of field service experience in a technical support capacity
• Strong multidisciplinary technical knowledge, including:
• Mechanical systems
• Electronics
• Fluid systems
• Software and networking
• Computer hardware
• Proven troubleshooting and diagnostic skills in complex equipment environments
• Great interpersonal skills, with team and customers
• Strong reporting and documentation skills
• Experience with SFDC or equivalent CRM software is an added advantage
• Basic know-how in MS Office Suite (ie. Outlook, Excel, Powerpoint)
• Self-motivated, proactive, and able to work independently
• Collaborative team player with a customer-first mindset
• Must be business-level proficiency in Japanese (written and verbal)
• Business proficiency in English is an added advantage
• Able to travel domestically within Japan as required

Why Join Stratasys?

• Work with industry-leading 3D printing technology
• Be part of a global, innovation-driven organization
• Engage with cutting-edge applications across manufacturing, automotive, aerospace, healthcare, and education
• Opportunities for professional growth in a fast-growing market

If you are passionate about advanced manufacturing technologies and committed to delivering world-class customer support, we invite you to apply and help us redefine what’s possible with 3D printing.