Order Management Specialist

Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

Stratasys Direct Manufacturing (SDM) is seeking an Order Management Specialist to ensure accurate and timely processing of customer orders throughout the full order lifecycle. This role maintains order data integrity, resolves routine order issues, and coordinates closely with Sales, Customer Service, and Supply Chain teams. The Order Management Specialist supports customer satisfaction and operational efficiency by adhering to established order management processes and maintaining clean, accurate order records.

What you will be doing:

• Enter customer orders accurately into the ERP or order management system
• Validate order details including pricing, quantities, shipping terms, and customer information
• Ensure required approvals and documentation are obtained prior to order release

• Resolve order discrepancies such as pricing errors, missing information, or delivery issues
• Respond to internal inquiries related to order status and documentation
• Escalate complex issues to senior team members or management as needed
• Monitor orders through fulfillment and update system notes as needed
• Maintain accurate order documentation and audit trails
• Support order holds, releases, and changes in accordance with company policies
• Support the online customer experience on the Hub by managing support tickets for orders, user access, account issues and technical problems
• Follow established order processing procedures and internal controls
• Identify data or process issues and communicate findings to the team
• Partner with Sales, Customer Service, Finance, and Supply Chain to support order execution
• Participate in team meetings and contribute to operational improvements

Must have for this role:

As a part of Stratasys, this position requires access to information and/or technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR).  The successful candidate must be a U.S. Citizen, lawful permanent resident of the U.S. (or, green card holder), a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. 

• Associate’s degree in business, operations or another related field

• Two years entering and maintaining order data in ERP or order management systems
• Strong attention to detail and data accuracy
• Ability to manage multiple tasks and meet deadlines
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications, particularly Excel

Nice to have:

• Experience in a mid- to large-size organization.
• Familiarity with order-to-cash or supply chain processes.
• Experience working specifically with Oracle and Salesforce

What​ ​you​ ​will​ ​be​ ​part​ ​of:

• Company Overview - https://www.stratasys.com/en/about-us/history/
• Our Culture and Values - https://www.stratasys.com/en/about-us/culture/
• Our Sustainability “3D Printing a Better Tomorrow” - https://www.stratasys.com/en/about-us/sustainability/
• Our Locations - https://www.stratasys.com/en/contact-us/office-locations/
• Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI

Additional Information:

At Stratasys we have designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you’ll gain access to benefits and perks that will support you and your family both inside and outside of work. 

For this position, the typical annual starting base salary is from $to $, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.

In addition to a competitive salary, we offer a comprehensive total rewards package (e.g., Medical, Dental & Vision, Health Savings Accounts, Mental Health Resources etc.), recognition programs, employee stock purchase plan, and 401(k) with company match. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here.