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Field Service Representative (NJ/Eastern PA/NY)

Location: 

NJ, US

Job ID:  54608
Category:  Customer Support & Advocacy

Stratasys is a world leader in 3D printing!

 

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

 

Stratasys is seeking an experienced Field Service Representative to install, troubleshoot, and maintain 3D printing equipment at customer sites. This role involves resolving technical issues, supporting end-users, and ensuring high performance of our products.

 

Candidates must reside within 50 miles of a major airport in New Jersey, Eastern Pennsylvania, or New York, and be able to travel to customer locations and our regional HQ in Minneapolis, MN.

 

Location: New Jersey, Eastern Pennsylvania, New York

 

What you will be doing:

  • Install Stratasys hardware and software at customer sites
  • Diagnose and repair hardware and software issues
  • Perform preventive maintenance on equipment
  • Train customers on proper product use
  • Respond to customer inquiries and provide clear, effective communication
  • Ensure customer satisfaction through follow-up after service visits
  • Document all service activities in the tracking system
  • Manage service inventory according to established protocols
  • Submit timely and accurate service reports, expense forms, and related documentation
  • Follow all company safety policies and procedures
  • Attend all required company training
  • Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
  • Other responsibilities as assigned by the department or manager

 

Must Have Qualifications:

  • High School Diploma or equivalent and a minimum of 2 years of related experience, or an advanced degree without experience
  • 2+ years field service experience installing and repairing: computer systems and electro-mechanical equipment
  • Intermediate electro-mechanical proficiency

 

Nice to Have Qualifications:

  • Strong knowledge of computer hardware and software installation, diagnostics, and troubleshooting
  • Proficient in operating systems, smartphones, and mobile devices
  • Skilled in Microsoft Office applications (Word, Excel, Windows, etc.)
  • Experience with CAD/CAM, productivity, and database software is a plus
  • Familiar with hand tools, multimeters, and Stratasys application software
  • Self-motivated with strong interpersonal skills
  • Able to prioritize tasks across multiple disciplines
  • Capable of working independently or collaboratively

 

Travel: This position is 100% remote, requiring up to 70-80% daily travel to customer locations

 

What​ ​you​ ​will​ ​be​ ​part​ ​of:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  

 

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.   Please view Equal Employment Opportunity Posters provided by OFCCP here

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