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Technical Support Specialist

Location: 

Eden Prairie, MN, US

Job ID:  45162
Category:  Customer Support & Advocacy

Stratasys is a world leader in 3D printing!

 

Location: Eden Prairie, MN 

 

As part of the Technical Support Center, our primary mission is to support our customers and provide an amazing customer experience. If you are curious, have a passion for emerging technology, communicate well and are a natural problem-solver, we’d love to have you join our front line of support!

 

As a Technical Support Specialist, you’ll be providing remote support to our customers, resellers and field engineers for our 3D printers. This is the hub of our nation-wide support system and we are looking for candidates who excel at making our customers happy through superb communication and technical troubleshooting. We work in a fast-paced, dynamic industry and our technical center follows suit. If you possess the ability to multi-task and enjoy fixing and tearing apart machines, this is the role for you!

 

MINIMUM QUALIFICATIONS:

  • 2-year degree or higher in a technical, electrical, mechanical or related field.
  • 1+ year experience handling customer support/interaction


PREFERRED QUALIFICATIONS:

  • Experience working in a technical support/customer relationship position
  • Experience working with 3D printers
  • Working knowledge of electronics and electro-mechanical systems.
  • Ability to remotely troubleshoot and solve difficult problems
  • Understanding of Microsoft Windows operating systems
  • Ability to work well with people in understanding and resolving problems in high-pressure situations
  • Computer productivity software knowledge – Microsoft Office, CRM, CAD/CAM applications and database applications
  • Ability to prioritize and schedule workload and work independently with minimal supervision
  • Comfortable with conflict resolution as with dealing with customers who are upset over an equipment issue

 

TRAVEL REQUIREMENT: Less than 10% travel

 

Stratasys (Nasdaq: SSYS), headquartered in Minneapolis, Minnesota and Rehovot, Israel, has been a leader in the 3D printing industry for over thirty years. The company’s patented FDM® and PolyJet™ 3D printing technologies have a diverse range of applications, including rapid prototyping, production parts, tooling, and concept design. Stratasys offers additive manufacturing solutions in 13 countries, for industries including aerospace, automotive, healthcare, consumer goods, and education. The company operates Stratasys Direct, a digital parts manufacturing service, and Stratasys subsidiaries include MakerBot and GrabCAD. With over 2,000 employees, over 1,200 patents globally, and more than 30 awards for technology and leadership, Stratasys is changing millions of lives with the power of innovation.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. All offers of employment with Stratasys, Inc are contingent upon the successful passing of a background check.

 

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.   Please view Equal Employment Opportunity Posters provided by OFCCP here


Nearest Major Market: Minneapolis