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Technical Support Specialist

Location: 

Eden Prairie, MN, US

Job ID:  38841
Category:  Customer Support & Advocacy

There’s a reason Stratasys is a world leader.

 

LOCATION: Eden Prairie, MN

 

As a Technical Support Specialist, you’ll be providing remote support to our customers, resellers and field engineers for our 3D printers. This is the hub of our nation-wide support system and we are looking for candidates who excel at making our customers happy through superb communication and technical troubleshooting. We work in a fast-paced, dynamic industry and our technical center follows suit. If you possess the ability to multi-task and enjoy fixing and tearing apart machines, this is the role for you!

 

As part of the Technical Support Center, our primary mission is to support our customers and provide an amazing customer experience. If you are curious, have a passion for emerging technology, communicate well and are a natural problem-solver, we’d love to have you join our front line of support!

 

MINIMUM QUALIFICATIONS:

  • 2-year degree or higher in a technical, electrical, mechanical or related field.
  • 1+ year experience handling customer support/interaction

 

PREFERRED QUALIFICATIONS:

  • Experience working in a technical support/customer relationship position
  • Experience working with 3D printers
  • Working knowledge of electronics and electro-mechanical systems.
  • Ability to remotely troubleshoot and solve difficult problems
  • Understanding of Microsoft Windows operating systems
  • Ability to work well with people in understanding and resolving problems in high-pressure situations
  • Computer productivity software knowledge – Microsoft Office, CRM, CAD/CAM applications and database applications
  • Ability to prioritize and schedule workload and work independently with minimal supervision
  • Comfortable with conflict resolution as with dealing with customers who are upset over an equipment issue

 

TRAVEL REQUIRED: 10%

 

Stratasys (Nasdaq: SSYS), headquartered in Minneapolis, Minnesota and Rehovot, Israel, is a leading global provider of 3D printing and additive manufacturing solutions. The company's patented FDM® and PolyJet™ 3D Printing technologies produce prototypes and manufactured goods directly from CAD data for the aerospace, automotive, healthcare, consumer goods and education industries. Stratasys subsidiaries include MakerBot and GrabCAD, and the company operates the digital parts manufacturing service, Stratasys Direct. Stratasys has nearly 3,000 employees, holds over 1,200 granted or pending additive manufacturing patents globally, and has received more than 30 awards for its technology and leadership.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

 

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.   Please view Equal Employment Opportunity Posters provided by OFCCP here.


Nearest Major Market: Minneapolis