Technical Support Specialist

Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

The Technical Support Specialist is responsible for providing remote support to our customers, resellers and field engineers for our 3D printers. This is the hub of our nationwide support system and we are looking for candidates who excel at making our customers happy through superb communication and technical troubleshooting. We work in a fast-paced, dynamic industry and our technical center follows suit. If you possess the ability to multi-task and enjoy fixing and tearing apart machines, this is the role for you!

What you will be doing: As part of the Technical Support Center, our primary mission is to support our customers and provide an amazing customer experience. If you are curious, have a passion for emerging technology, communicate well, and are a natural problem-solver, we’d love to have you join our front line of support!

Location: Eden Prairie, MN 

Schedule: Hybrid; Monday - Friday, 10:30 am - 7 pm 

Must have for this role:

• 2-year degree (technical, electrical, mechanical or related field) or equivalent experience

• 1+ year experience providing customer support

Nice to have:

• Experience working in a technical support role
• Experience working with 3D printers
• Working knowledge of electronics and electro-mechanical systems
• Experience with remote troubleshooting of hardware and software
• Experience utilizing Microsoft Office Suite 
• Experience working in a high metric environment
• Computer productivity software knowledge – CRM, CAD/CAM applications and database applications
• Ability to prioritize and schedule workload and work independently with minimal supervision
• Comfortable with conflict resolution with customers 

What​ ​you​ ​will​ ​be​ ​part​ ​of:

• Company Overview - https://www.stratasys.com/en/about-us/history/
• Our Culture and Values - https://www.stratasys.com/en/about-us/culture/
• Our Sustainability “3D Printing a Better Tomorrow” - https://www.stratasys.com/en/about-us/sustainability/
• Our Locations - https://www.stratasys.com/en/contact-us/office-locations/
• Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI

Additional Information:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here.