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Technical Services Coordinator

Location: 

Eden Prairie, MN, US

Job ID:  37003
Category:  Customer Support & Advocacy

Stratasys is a world leader in 3D printing!

Location: Eden Prairie, MN 

 

Summary:  The Technical Services Coordinator is part of the Stratasys call center and is responsible for handling and monitoring Field Service onsite call activity and providing support and guidance to Stratasys field engineers, internal departments and external customers and distributors.

 

Responsibilities:

  • Manage all incoming field service cases from start to completion
  • Monitor spare part timing alignment and manage parts logistics for service visits
  • Oversee all scheduling of field services representatives to customer sites including prioritizing site visits, scheduling to warranty and maintenance contract status, and resolving scheduling conflicts
  • Handle calls and case dispatch, supplying quick response to dispatched cases and communications
  • Provide accurate information through data entry into Customer Relationship Management (CRM) database and Inventory Control database
  • Perform and coordinate special projects as assigned by the manager of the service department
  • Additional duties may include maintenance contract sales and administration, generating data summary reports and other administrative assignments as determined

 

MINIMUM QUALIFICATIONS:

  • Associate degree or 2 years of experience in lieu of education degree

  • 2 years within a service coordination, dispatch, or related administrative role

 

Preferred Qualifications

  • Working with Salesforce (CRM)
  • Excellent computer skills
  • Experience working with customers

 

 

Stratasys (Nasdaq: SSYS), headquartered in Minneapolis, Minnesota and Rehovot, Israel, has been a leader in the 3D printing industry for over thirty years. The company’s patented FDM® and PolyJet™ 3D printing technologies have a diverse range of applications, including rapid prototyping, production parts, tooling, and concept design. Stratasys offers additive manufacturing solutions in 13 countries, for industries including aerospace, automotive, healthcare, consumer goods, and education. The company operates Stratasys Direct, a digital parts manufacturing service, and Stratasys subsidiaries include MakerBot and GrabCAD. With over 2,000 employees, over 1,200 patents globally, and more than 30 awards for technology and leadership, Stratasys is changing millions of lives with the power of innovation.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. All offers of employment with Stratasys, Inc are contingent upon the successful passing of a background check.

 

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.   Please view Equal Employment Opportunity Posters provided by OFCCP here.


Nearest Major Market: Minneapolis