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Sr. Manager, Product Support

Country/Region:  US
State:  MN
City:  Eden Prairie
Job ID:  34641
Category:  Customer Support & Advocacy

LOCATION: Eden Prairie, MN

 

Make the most of our world. Our business is truly global and our culture is eclectic and inclusive. Worldwide we employ a remarkably diverse group of very talented people. People are drawn to work with us by a shared curiosity, a desire to think differently. We value people who bring with them unique cultural and professional experiences. Our business thrives on its distinctive perspectives and fresh ideas. And in every location, we challenge our employees to learn, develop and grow with us. We believe in the potential of people.

 

Stratasys is currently seeking a Sr Manager, Product Support.  In this position will work with the Stratasys Business Units in a matrix reporting line to support the products in New Product Introduction, continuous improvement, and be the escalation point to solve complex customer issues.  You will be responsible for driving exceptional customer experience and quality for their supported product lines.  A couple of other jobs duties will include:

  • Responsible to support the lifecycle of supported equipment through alignment with the business unit to include pre-and post-production through end-of-life phases.
  • Ensure that product line operational policies, procedures, workflows, and reporting formats are established and maintained
  • Work on complex issues where analysis of situation and data requires an in-depth evaluation of variable factors
  • Proactively manage expectations of customers and field operations in cooperation with regional sales, business units, and customer support team
  • Develop and maintain internal and external contact to achieve business unit goals and objectives
  • Provide leadership to team to include coaching, engagement & development

 

As a part of Stratasys, this position requires access to information and/or technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR).  The successful candidate must be a U.S. Citizen, lawful permanent resident of the U.S. (or, green card holder), protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. 

 

MINIMUM QUALIFICATIONS

  • 4-Year Degree in Engineering or Technical field or equivalent
  • 8+ years of experience in a technical position with a focus on electro-mechanical equipment
  • 5+ years of experience in a leadership position with multiple stakeholders
  • Proficient experience in coaching teams
  • Proficient experience in software and database applications
  • Proficient experience in developing and implementing service programs requiring customer research and competitive analysis strategy execution

 

PREFERRED QUALIFICATIONS:

  • Proficient experience in technical writing and documentation
  • Proficient experience in presentation skills to be able to deliver technical training
  • 3D printing and product knowledge

 

TRAVEL REQUIREMENT: 25%

 

There’s a reason Stratasys is a world leader.

 

For over 30 years we’ve been pioneering 3D Printing technology, solving problems, questioning, inventing and reinventing. Continually asking, “How can we help our customers turn a great idea into a great success?”.

 

It’s what drives us. Because we want our customers to succeed.

 

We provide the best products, services and support great thinking deserves.

 

Giving your ideas the best possible chance of making it. Make it better. Make it with Stratasys.

 

Stratasys (Nasdaq: SSYS), headquartered in Minneapolis, Minnesota and Rehovot, Israel, is a leading global provider of 3D printing and additive manufacturing solutions. The company's patented FDM® and PolyJet™ 3D Printing technologies produce prototypes and manufactured goods directly from CAD data for the aerospace, automotive, healthcare, consumer goods and education industries. Stratasys subsidiaries include MakerBot and GrabCAD, and the company operates the digital parts manufacturing service, Stratasys Direct. Stratasys has over 2,000 employees, holds over 1,200 granted or pending additive manufacturing patents globally, and has received more than 30 awards for its technology and leadership.

 

Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

 

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.   Please view Equal Employment Opportunity Posters provided by OFCCP here.


Nearest Major Market: Minneapolis