Desktop Support Technician - Aylesbury UK

Location: 

GB

Job ID:  46483
Category:  Information Technology

Do you want to provide great support to a growing team? 
Are you an experienced IT field service technician looking for a new opportunity near Aylesbury? 

 

We at Stratasys are passionate believers in the value and power of 3D printing, and in the change it can bring to design, innovation and manufacturing. The solutions we create are used by over 20,000 enterprises worldwide, and are rapidly changing the way products are imagined, designed, marketed, produced, supplied and sold. We are literally shaping the world that surrounds us – from the products and services in our lives and homes, to our health and quality of life, our transport, security and economies, to how we teach, research and even learn. Stratasys is the largest 3D printing solutions’ company in the world – a company at the forefront of 3D printing innovation for more than 25 years.  

 

Stratasys is offering a role as Desktop Support Technician based in Aylesbury.   

 

As Desktop Support Technician, you will support our UK and European teams with day to day technical support for PC and network infrastructure, including operating systems and hardware. You will install, configure, troubleshoot desktop systems, workstations, and basic network issues for several offices in the UK and wider across Europe. You will be part of the EMEA IT team and report to the IT Director.  

 

The role: 

 

Operational Management (60%)

  • Deployment of End User Equipment and Office Applications to Users
  • Deployment and operation of management tools to support End User devices (enable automation, implement upgrades and patching of existing equipment and produce reports)
  • Asset Management of assigned and unassigned End User Devices
  • Utilize ServiceNow to manage User incidents and requests and document details regarding problem troubleshooting and/or resolution
  • Escalate and collaborate with appropriate department to resolve issues

 

 Technical Support (30%)

  • Ability to analyze, troubleshoot and resolve incidents independently utilizing diagnostics and appropriate tools
  • Requires detailed documentation on the status of a ticket 
  • Ability to manage End Point protection (patching, User access/authorization, Antivirus etc.)
  • Work closely with the Information Security team in supporting deployment of secure solutions and contribute to the Technology Roadmap.
  • Execute Incident, Change, and Root cause ITIL processes. 
  • Create, maintain and update PC Images using SCCM technology
  • Manage and support Microsoft Active Directory, Office365, SharePoint Services, e-mail, Enterprise Collaboration and other company-wide systems
  • Ability to handle a wide range of IT responsibilities and special projects as required
  • Perform/participate in root cause analysis when required 
  • Maintain passwords, information security for end-user equipment.

 

Other (10%) 

  • Follow all company safety policies and procedures 
  • Attend all required company training
  • Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values.
  • Other Responsibilities as assigned by the department or manager

 

 

Qualifications: 

 

Required: 

  • Must be Export Control Compliant (ITAR) 
  • 5+ years’ experience in Desktop Support or equivalent, responsible for in-depth troubleshooting and application support.
  • Experience with client security software
  • Prior experience with Microsoft SCCM deploying desktop OS’s applications and patches in an enterprise desktop environment, server administration, desktop technologies, scripting languages, mobile devices, desktop images development and strategies, Active Directory, Office365, Group Policy Management, SharePoint, Microsoft Office Suite Applications
  • Ability to evaluate and recommend end-user hardware and software
  • Experience of ITIL frame works for Service Delivery and service support processes.
  • Prior experience in Microsoft Windows 7, 8.1, 10 and mobile operating systems
  • Primary partner with Network and Systems as the infield/on location smart hands
  • You are a team player, professional and courteous with your colleagues, and contribute proactively to a pleasant working environment with colleagues across all locations and hierarchy. 

 

 

Preferred: 

  • Experience of networking, including WIFI and remote access technologies including VPN clients.
  • Previous ServiceNow experience a plus
  • General knowledge of business telephone system functionalities.
  • Subject matter expert in one or more technical areas

 

Other: 

  • Regular travel required domestically and internationally
  • Must have a valid UK drivers license

 

 

Benefits: 

We offer a generous benefits package including Health and Dental care, income protection, life assurance and critical illness cover. This is a great opportunity to work and progress within this emerging and cutting-edge industry.

 

 

What is Stratasys?  

  • Our mission: Be the first-choice polymer 3D printing provider at every stage of the product life cycle, with multiple technologies and complete solutions for superior application fit, across design, manufacturing, and healthcare.  
  • Our purpose: To empower people to create without limits for an economical, personalized, and sustainable world.  
  • Our values:  
    • Innovate 

    • Be customer first 

    • Make it together 

    • Own it 

    • Aim higher 

 

Are you interested in joining us? 

We are looking forward to meet you! Please upload your application on our career page and include your possible start date and salary expectations.