Share this Job

IT Manager (MakerBot)

Country/Region:  US
State:  NY
City:  Brooklyn
Job ID:  36983
Category:  Information Technology

The Information Technology Manager will be responsible for overseeing all internal technical aspects of the MakerBot, as well as hosting operations. This leader will direct employees within various departments to attain the company’s strategic goals.


As IT Manager you will:

  • Direct and prioritize the day to day activities of internal infrastructure/hosting, monitoring. Manage the day to day operation of the help desk. As required, performs hands-on technical system administration.
  • In conjunction with other MakerBot service owners, define technology solutions required to meet business needs presented by the company and clients.
  • Develop technology roadmap and oversee project management for IT projects.
  • Maintain security of all data, implement disaster recovery and backup procedures for all internal computer systems, and test to ensure reliability in case of a system failure or disaster.
  • Complete periodic assessments of existing internal technology infrastructure and applications for capacity planning, performance improvements, upgrade requirements and hardware/software replacement.
  • Ensure appropriate use of technologies to support business requirements.
  • Coordinate and oversee planning, purchasing, implementation, maintenance of internal infrastructure, computer related hardware and all software throughout the organization. Recommend changes as necessary in order to align with business strategy and ensure efficient processes and operations.
  • Interface, collaborate and align with the broader Global Technology team and the Director of DevOps
  • Work with Legal and various departments to develop policies and procedures.
  • You will manage all of our voice systems for office phones, support phone lines and sales phone lines.
  • Manage other Team members on the IT Team


Minimum Qualifications:

  • Bachelor’s Degree in Computer Science or related field or related experience
  • A minimum 5 years’ experience within Information Technology in a production environment (we run VMware, and a mixed laptop fleet of Macs and Windows PCs).


Preferred Qualifications:

  • Experience with application performance monitoring, capacity planning, and incident management strategies.
  • Empathetic with internal customers and passionate about clearing their roadblocks.
  • Demonstrated broad knowledge of all aspects of technology operations, including business requirement analysis and design, systems and database development, systems operations and lifecycle management.
  • Ability to handle multiple tasks under pressure and within a short time frame. Able to adapt quickly to changing situations or user needs.
  • You have the ability to think outside of the box and adapt to various situations.
  • Excellent verbal and written communication skills with the ability to communicate technical concepts to both a technical and non-technical audience. Ability to interface with all levels of users, management & executive leadership.


Sometimes, it’s the little (virtual) things:

  • Weekly virtual, after-work yoga.
  • Access to 3D printers, of course, but also helpful people who love sharing their knowledge and expertise to help and teach you how to use them.


The compensation package includes health, dental, vision benefits, pre-tax benefits for transit, 401K matching, and three weeks of vacation.


This is a great opportunity to make a big impact in a unique industry working with amazing people.


MakerBot, a subsidiary of Stratasys Ltd. (Nasdaq: SSYS), is a global leader in the 3D printing industry. Founded in 2009 in Brooklyn, NY, MakerBot strives to redefine the standards for reliability and ease-of-use. Through this dedication, MakerBot has one of the largest install bases in the industry and also runs Thingiverse, the largest 3D printing community in the world. MakerBot's connected 3D printing solutions address the wider needs of professionals and educators, evolving their ideas from inspiration to innovation.


MakerBot will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.


MakerBot is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.   Please view Equal Employment Opportunity Posters provided by OFCCP here

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City