Client Engagement Representative

Location: 

Eden Prairie, MN, US

Job ID:  48722
Category:  Sales and Business development

 

There’s a reason Stratasys is a world leader.

 

LOCATION: Eden Prairie, MN

 

The Client Engagement Representative will drive the sale of Stratasys solutions, service contracts and materials with existing clients by managing all client milestones and communications during client onboarding, application validation and renewal. The Client Engagement Representative serves as the primary point of contact for clients and manages cross-functional sales and support resources based on client applications and requests. Works closely with internal Sales, Channel and Customer Service teams, as well as with clients, resellers and the entire service management group in North America.

 

RESPONSIBILITIES:

  • Act as primary point of contact for client care, onboarding, resource allocation, system adoption and annual renewals
  • Drive the sales of Stratasys maintenance contracts, services and materials with existing customers to meet revenue expectations and achieve business results
  • Engage with clients proactively at key milestones throughout onboarding, validation and renewal stages
  • Review client consumption trends to drive proactive engagement and client growth initiatives
  • Drive incremental revenue through targeted, client-based upsell/cross-sell engagement
  • Create multiple relationships in the account and shepherd the client through the client lifecycle with a consistent, high touch, meaningful Stratasys experience
  • Manage client complaints, requests and issues
  • Analyze and understand client needs to drive profitable revenue growth within the install base
  • Understand and clearly communicate the Stratasys value proposition and applications to clients
  • Maintain accurate records and information on all customer activities in Salesforce.com
  • Meet all minimum requirements for client engagement on a monthly basis and attain quarterly revenue targets for services and material sales
  • Develop and maintain account profiles, install base records and report important account developments in a timely fashion
  • Remain knowledgeable and up-to-date on printer solutions and services, industry products and services, and industry changes and developments

 

MINIMUM QUALIFICATIONS:

  • Associate’s degree or 2 years of sales, business development or account management experience in lieu of degree
  • 2+ year experience with inside sales technology products or services in a business-to-business sales environment, outbound customer sales experience
  • 2+ year experience account management

 

PREFERRED QUALIFICATIONS:

  • Knowledge of Salesforce CRM reporting 
  • Demonstrated ability to manage 100+ transactions a quarter
  • Excellent communication & organization skills
  • Proven history of quota/goal achievement

 

TRAVEL REQUIREMENT: Up to 10%

 

Stratasys (Nasdaq: SSYS), headquartered in Minneapolis, Minnesota and Rehovot, Israel, is a leading global provider of 3D printing and additive manufacturing solutions. The company's patented FDM® and PolyJet™ 3D Printing technologies produce prototypes and manufactured goods directly from CAD data for the aerospace, automotive, healthcare, consumer goods and education industries. Stratasys subsidiaries include MakerBot and GrabCAD, and the company operates the digital parts manufacturing service, Stratasys Direct. Stratasys has over 2,000 employees, holds over 1,200 granted or pending additive manufacturing patents globally, and has received more than 30 awards for its technology and leadership.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

 

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.   Please view Equal Employment Opportunity Posters provided by OFCCP here


Nearest Major Market: Minneapolis